Customer Care
Shipping
Every order is packed by hand, fully insured and tracked from our studio to your door.
Processing times
In-stock pieces leave our studio within 1–2 business days of your order. Orders placed after 1 PM CT, on weekends or on US holidays begin processing the next business day.
Made-to-order and custom pieces are crafted by hand and typically ship in 3–4 weeks. We’ll confirm your estimated ship date by email after you order.
Delivery options
Delivery times below begin once your order ships.
| Method | Delivery time | Cost |
|---|---|---|
| Standard | 3–5 business days | Free on orders over $150; otherwise calculated at checkout |
| Express | 2 business days | Calculated at checkout |
| Overnight | Next business day | Calculated at checkout |
Tracking your order
As soon as your order ships you’ll get an email with a tracking link. You can also follow every order from the Orders page in your account.
Insurance & signature
Every shipment is fully insured while it’s in transit. To keep your jewelry safe, orders over $500 require an adult signature on delivery and can’t be left at the door.
If a package arrives damaged or appears to have been opened, please don’t sign for it, and contact us right away.
Where we ship
- All 50 US states, including Alaska and Hawaii (delivery may take 2–3 extra days).
- APO/FPO/DPO military addresses via USPS.
- We don’t ship to PO boxes for orders that require a signature.
- International shipping is not available at this time.
Lost or delayed packages
If your tracking hasn’t updated in 3 business days, or it shows delivered but you haven’t received it, contact us. We’ll open a claim with the carrier and make it right.
Still have questions?
Our team is happy to help with orders, sizing and anything in between.